Shipping policy

Processing Time

• E-bike orders are usually dispatched the same or next business day.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time & Rates

Free shipping Australia-wide on accessories. For bikes, shipping is free except NT, WA and TAS, where a $100 shipping charge applies. Estimated delivery times:

• Estimated metro delivery: 1–5 business days
• Regional delivery: 2–7 business days
• Remote Areas: 7-14 business days
  
  

 

Please note: Shipping times for accessories (spare batteries, spare chargers, spare racks, tubes etc.) may take up to approximately 14 business days to arrive due to needing to be shipped from overseas.

Shipping Carriers

We ship using Team Global Express, TOLL or Allied Express, depending on the delivery location.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at sales@coastlineebikes.com.au 

Returns & Refunds

For return and refund details, please email sales@coastlineebikes.com.au 

For any further questions, feel free to contact us at sales@coastlineebikes.com.au