Refund policy

At Coastline Ebikes, we aim to provide high-quality electric bikes and outstanding customer service. If you’re not fully satisfied with your purchase, please review our policy below.

 

Customers are responsible for shipping costs unless the product is faulty or incorrectly supplied. (Original freight cost even if listed as Free Shipping + return freight customer is liable for)

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 5–7 business days
  • Funds are returned to your original payment method
  • Shipping fees are non-refundable unless the return is due to an error by Coastline Ebikes

Non-Returnable Items

The following cannot be returned:

  • Used or damaged products (unless faulty on arrival)
  • Custom or special-order items
  • Items returned after 14 days

Warranty

All Coastline Ebikes come with a 12-month limited warranty covering manufacturing defects.
For warranty support, contact us at sales@coastlineebikes.com.au.