FAQs
Is the bike road legal?
Is the bike road legal?
- In Australia, the maximum motor output is 250W, however, state to state the restrictions vary.
- Once the bike is unlocked or unrestricted, it should only be used on private property.
What is the range per charge?
What is the range per charge?
- Rider model: 50km+
- Voyager model: 90km+
What is the charging time?
What is the charging time?
4-5 hours.
What is the warranty length?
What is the warranty length?
The bike comes with a 12-month limited warranty for any manufacturing defects.
For assistance, contact sales@coastlineebikes.com.au
How to turn on the bike?
How to turn on the bike?
1. Ensure the batteries are turned on.
2. Hold the On/Off button on the left hand side of the handle bar, next to the '+' and '-' buttons.
3. Tap NFC keycard on the FAR right hand side of the screen.
4. If you have lost the NFC keycard, use the code '0000'
What is the returns policy?
What is the returns policy?
- Returns are accepted within 14 days of delivery if the bike is unused, in original condition, and packaging, with all accessories, manuals, and components included.
- Proof of purchase is required (order confirmation or receipt).
- Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Is assembly required?
Is assembly required?
- Yes, a small amount of assembly is required. The bike comes 95% assembled in the box.
- A video for assembly can be provided upon request by emailing sales@coastlineebikes.com.au.
How do I unrestrict the eBike and activate the throttle?
How do I unrestrict the eBike and activate the throttle?
- Turn the bike on.
- Hold the ‘+’ and ‘-’ buttons simultaneously.
- Click the off button to get to ‘04’.
- Hold the up button and enter code ‘1111’ (use the up arrow to input digits and fast-click the off button for the next digit).
- Once the code is entered, hold the off button and set the desired speed (up to 50km/h).
- Click the off button twice to get to ‘06’.
- Press ‘+’ twice to change the setting to ‘002’.
- The speed is now unlimited, and the throttle is activated.
- This modification is for off-road and private property use only. It is illegal to use on public roads with an unrestricted motor and throttle.
How do I reset bike back to road-legal settings?
How do I reset bike back to road-legal settings?
- Turn the bike on.
- Hold the ‘+’ and ‘-’ buttons simultaneously.
- Click the off button to get to ‘04’.
- Hold the up button and enter code ‘1111’ (use the up arrow to input digits and fast-click the off button for the next digit).
- Once the code is entered, hold the off button and set the speed to 25km/h.
- Click the off button twice to get to ‘06’.
- Press ‘+’ once to change the setting to ‘00’.
- The speed is now , limited and throttle is deactivated
Need more help?
Need more help?
- For further information or assistance, please email sales@coastlineebikes.com.au.
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