FAQs

Is the bike road legal?

  • The bike is road legal when limited to 250w and 25km/h.
  • Once the bike is unlocked or unrestricted, it should only be used on private property.

What is the range per charge?

  • Rider model: 50km+
  • Voyager model: 90km+

What is the charging time?

4-5 hours.

What is the warranty length?

The bike comes with a 12-month limited warranty for any manufacturing defects.

For assistance, contact sales@coastlineebikes.com.au

What is the returns policy?

  • Returns are accepted within 14 days of delivery if the bike is unused, in original condition, and packaging, with all accessories, manuals, and components included.
  • Proof of purchase is required (order confirmation or receipt).
  • Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

Is assembly required?

How do I unrestrict the eBike and activate the throttle?

  • Turn the bike on.
  • Hold the ‘+’ and ‘-’ buttons simultaneously.
  • Click the off button to get to ‘04’.
  • Hold the up button and enter code ‘1111’ (use the up arrow to input digits and fast-click the off button for the next digit).
  • Once the code is entered, hold the off button and set the desired speed (up to 50km/h).
  • Click the off button twice to get to ‘06’.
  • Press ‘+’ twice to change the setting to ‘002’.
  • The speed is now unlimited, and the throttle is activated.
  • This modification is for off-road and private property use only. It is illegal to use on public roads with an unrestricted motor and throttle.

How do I reset bike back to road-legal settings?

  • Turn the bike on.
  • Hold the ‘+’ and ‘-’ buttons simultaneously.
  • Click the off button to get to ‘04’.
  • Hold the up button and enter code ‘1111’ (use the up arrow to input digits and fast-click the off button for the next digit).
  • Once the code is entered, hold the off button and set the speed to 25km/h.
  • Click the off button twice to get to ‘06’.
  • Press ‘+’ once to change the setting to ‘00’.
  • The speed is now , limited and throttle is deactivated
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