FAQs
Is the bike road legal?
Is the bike road legal?
- The bike is road legal when limited to 250w and 25km/h.
- Once the bike is unlocked or unrestricted, it should only be used on private property.
What is the range per charge?
What is the range per charge?
- Rider model: 50km+
- Voyager model: 90km+
What is the charging time?
What is the charging time?
4-5 hours.
What is the warranty length?
What is the warranty length?
The bike comes with a 12-month limited warranty for any manufacturing defects.
For assistance, contact sales@coastlineebikes.com.au
What is the returns policy?
What is the returns policy?
- Returns are accepted within 14 days of delivery if the bike is unused, in original condition, and packaging, with all accessories, manuals, and components included.
- Proof of purchase is required (order confirmation or receipt).
- Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Is assembly required?
Is assembly required?
- Yes, the bike comes 70% assembled in the box.
- A video for assembly can be provided upon request by emailing sales@coastlineebikes.com.au.
How do I unrestrict the eBike and activate the throttle?
How do I unrestrict the eBike and activate the throttle?
- Turn the bike on.
- Hold the ‘+’ and ‘-’ buttons simultaneously.
- Click the off button to get to ‘04’.
- Hold the up button and enter code ‘1111’ (use the up arrow to input digits and fast-click the off button for the next digit).
- Once the code is entered, hold the off button and set the desired speed (up to 50km/h).
- Click the off button twice to get to ‘06’.
- Press ‘+’ twice to change the setting to ‘002’.
- The speed is now unlimited, and the throttle is activated.
- This modification is for off-road and private property use only. It is illegal to use on public roads with an unrestricted motor and throttle.
How do I reset bike back to road-legal settings?
How do I reset bike back to road-legal settings?
- Turn the bike on.
- Hold the ‘+’ and ‘-’ buttons simultaneously.
- Click the off button to get to ‘04’.
- Hold the up button and enter code ‘1111’ (use the up arrow to input digits and fast-click the off button for the next digit).
- Once the code is entered, hold the off button and set the speed to 25km/h.
- Click the off button twice to get to ‘06’.
- Press ‘+’ once to change the setting to ‘00’.
- The speed is now , limited and throttle is deactivated
Need more help?
Need more help?
- For further information or assistance, please email sales@coastlineebikes.com.au.
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